Shipping policy

Shipping Policy – The Lost Pirate

Shipping Area and Method

We ship within Israel via Israel Post, using registered mail or a tracked parcel. The delivery method and destination are those displayed and selected at checkout.

Shipping Fees

• Standard shipping costs ₪35 per order.
• Shipping is free for orders with a product subtotal of ₪400 or more, after discounts and excluding shipping charges.
• The applicable shipping charge is displayed at checkout before payment.

Order Processing and Delivery Time

Orders are delivered within 10 business days from order and payment confirmation.

This period includes order processing, preparation, packing and transportation. No additional processing period is added to the 10-business-day delivery period.

Business days are Sunday through Thursday, excluding Israeli holiday eves and holidays.

Tracking Your Order

After dispatch, we will provide a tracking number using the contact details supplied with your order. You can use this number to follow the shipment through Israel Post.

If the selected delivery method requires collection from a post office or collection point, please follow the collection instructions and deadline provided by Israel Post.

Shipping Information

Please provide an accurate recipient name, complete delivery address, telephone number and email address.

If you notice an error in your delivery details, contact us as soon as possible so we can check whether it can be corrected before dispatch.

If a parcel is returned because of incorrect details provided by the customer or because it was not collected on time, we will contact you to arrange the next steps. Any charge for an agreed repeat shipment will be disclosed in advance. This does not limit your cancellation or refund rights under Israeli law.

Delivery Responsibility and Delays

The Lost Pirate remains your point of contact for delivery issues. Handing a parcel to Israel Post does not remove our obligations to you under Israeli law.

If we become aware of a delay, we will notify you and provide an updated delivery estimate. An updated estimate does not remove any statutory right to cancel because the order was not delivered within the agreed time.

Lost, Damaged or Incorrect Deliveries

If your order has not arrived within the stated delivery period, or arrives damaged or incorrect, please contact us promptly using the details below.

Please include your order number and a description of the issue. Photographs of the parcel and item may help us investigate damage.

There is no blanket 48-hour reporting deadline that removes your statutory rights. Your legal remedies are not conditional on Israel Post approving or paying a compensation claim.

Where you are entitled to cancel because of a defect, non-conformity, late delivery or another breach by us, no cancellation fee will apply. If the item has already been delivered, make it available for collection where it was delivered; collection will be at our expense.

Returns and Refunds

We offer an additional return option allowing customers to notify us of a return within 30 calendar days after receiving their item, subject to the conditions in our Shipping & Returns Policy:

https://the-lost-pirate.myshopify.com/pages/shipping-returns-policy

This additional option does not replace or limit statutory cancellation rights, including longer cancellation periods available to eligible customers.

For a valid statutory cancellation, the amount due will be refunded and the relevant charge cancelled within 14 calendar days after we receive the cancellation notice, as required by Israeli law. Store credit will not be imposed instead of a monetary refund where the law requires a refund.

Mandatory rights under Israeli law prevail over any conflicting provision of this policy.

Contact Us

The Lost Pirate

Email: the.lost.pirate.il@gmail.com
Phone: 0509190007
International phone: +972 50 919 0007

Business and return address:
סמטת ציפחה 3, אילת, ישראל
3 Simtat Tzifha, Eilat, Israel

We operate online and do not have a physical retail shop.